Complaints
Would you like to express an opinion or are you dissatisfied?
As our client, your opinion of us and our products and services is extremely valuable. If you feel that you would like to express an opinion or dissatisfaction or would like to lodge a complaint, you are always welcome to contact us. The Company has an internal Complaints Handling Policy, which we will send to you by post, at no charge, upon request. Nicoleta Lagerqvist is the Complaints Officer at Tundra Fonder AB. He can be reached by phone on +46 8 5511 4570, or email to nicoleta.lagerqvist@tundrafonder.se
Orally or in writing
You may express your opinions or lodge a complaint with us orally or in writing. (Naturally, it will help us if you do so in writing, to avoid misunderstandings.) Please send your written opinions or complaint to
Tundra Fonder AB
Attn: Complaints Officer
Box 5216
102 45 Stockholm, Sweden.
However, you are welcome to contact anyone at the fund company to express your opinions or your complaint. Complaints will thereafter be handled by our Complaints Officer. Matters in which you have expressed a concrete demand or claim for compensation are considered complaints.
Handling time
We make every effort to respond to your complaint as quickly as possible. Occasionally, a complaint may require additional time for investigation. In such cases, we will notify you when you can expect a response and we will explain the delay.
Follow-up
The Complaints Officer registers and follows up all complaints and regularly reports all complaints to the CEO and the board of directors. Our goal is to listen to our clients’ opinions and use them to the fullest extent to further develop and improve our products and services.
External guidance and dispute resolution
If you feel that you would like external guidance, we refer you to the Swedish Consumers’ Banking and Finance Bureau (by phone on +46 08-24 30 85 or online at www.konsumentbankbyran.se) and to your municipal consumer advisor (more information: www.konsumentverket.se or your municipality).
If we reject all or part of your claim after we have processed your complaint, you may approach the Swedish National Board for Consumer Disputes (ARN) or a Swedish court of law for review.
